Terms of Service

1. Acceptance of Terms

By creating an account, installing our app, or using our Service in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and Cancellation Policy.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

Word of Mouth provides:

• Review collection and management tools
• Customizable review display widgets
• Review moderation and filtering capabilities
• Analytics and reporting features
• Integration with e-commerce platforms (Shopify, WordPress, custom websites)
• Customer engagement tools

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, subject to our obligations under these Terms.

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account by providing accurate, complete, and current information. You must be at least 18 years old or the age of majority in your jurisdiction to create an account.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring your account information remains accurate and up-to-date

3.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion.

4. Acceptable Use Policy

4.1 Permitted Use

You may use the Service for its intended purpose of managing and displaying legitimate customer reviews for your business.

4.2 Prohibited Activities

You must not:

• Create, upload, or display fake, fraudulent, or manipulated reviews
• Violate any applicable laws, regulations, or third-party rights
• Attempt to hack, reverse-engineer, or compromise the Service
• Use automated systems (bots, scrapers) without our written permission
• Interfere with or disrupt the Service or servers
• Resell, redistribute, or sublicense the Service without authorization
• Remove, obscure, or alter any copyright, trademark, or proprietary notices
• Use the Service to harass, abuse, or harm others
• Transmit malware, viruses, or harmful code
• Collect personal information from other users without consent
• Impersonate any person or entity
• Use the Service for illegal activities or to promote illegal products/services

4.3 Review Content Guidelines

Reviews displayed through our Service must:

• Be genuine experiences from real customers
• Not contain false, misleading, or deceptive information
• Not violate intellectual property rights
• Not contain hate speech, harassment, or discriminatory content
• Not include personal information of others without consent
• Comply with all applicable consumer protection laws

5. Intellectual Property Rights

5.1 Our Intellectual Property

The Service, including all software, code, designs, graphics, text, and other content, is owned by HyperInt and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

5.2 Your Content

You retain ownership of the reviews and content you upload to the Service. By using the Service, you grant HyperInt a worldwide, non-exclusive, royalty-free license to use, store, display, and process your content solely for the purpose of providing the Service.

5.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant HyperInt a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback without compensation or attribution.

6. Payment Terms

6.1 Subscription Fees

Access to the Service requires a paid subscription. Pricing is displayed on our website and may vary based on features, usage, and billing frequency (monthly or annual).

6.2 Billing

• Subscription fees are billed in advance on a recurring basis
• You authorize us to charge your payment method automatically
• All fees are non-refundable except as specified in our Refund Policy
• Taxes (where applicable) are in addition to subscription fees

6.3 Price Changes

We reserve the right to change our pricing at any time. Price changes will be communicated at least 30 days in advance and will apply to subsequent billing cycles.

6.4 Failed Payments

If payment fails, we will attempt to charge your payment method up to 3 times. Continued payment failure may result in suspension or termination of your account as outlined in our Cancellation Policy.

7. Service Availability and Support

7.1 Uptime

We strive to provide 99.9% uptime for the Service, excluding scheduled maintenance and factors beyond our reasonable control. We do not guarantee uninterrupted or error-free service.

7.2 Support

Support is provided via email at contact@hyperint.tech. Response times vary based on your subscription tier and the complexity of your issue.

7.3 Maintenance

We may perform scheduled maintenance with advance notice when possible. Emergency maintenance may occur without prior notice.

8. Data and Privacy

Our collection, use, and protection of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

You are responsible for complying with all applicable data protection laws when collecting and using customer data through our Service, including obtaining necessary consents and providing appropriate privacy notices.

9. Third-Party Services and Links

The Service may integrate with or contain links to third-party services (such as Shopify, WordPress, payment processors). We are not responsible for the content, policies, or practices of third-party services. Your use of third-party services is governed by their respective terms and privacy policies.

10. Disclaimers and Limitations of Liability

10.1 Service AS IS

THE SERVICE IS PROVIDED AS IS AND AS AVAILABLE WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 No Guarantee of Results

We do not guarantee that the Service will increase sales, improve conversion rates, or achieve any particular business result. Your use of the Service is at your own risk.

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HYPERINT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless HyperInt, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Content you submit, upload, or display through the Service

12. Term and Termination

12.1 Term

These Terms remain in effect while you use the Service or maintain an account.

12.2 Termination by You

You may terminate these Terms at any time by cancelling your subscription as described in our Cancellation Policy.

12.3 Termination by Us

We may suspend or terminate your account immediately if you violate these Terms, without liability or refund obligation.

12.4 Effect of Termination

Upon termination, your right to use the Service ceases immediately. Data retention and deletion are governed by our Cancellation Policy and Privacy Policy.

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in India.

13.3 Informal Resolution

Before filing any legal action, you agree to first attempt to resolve the dispute informally by contacting us at contact@hyperint.tech.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice within the Service at least 30 days before taking effect. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Cancellation Policy, constitute the entire agreement between you and HyperInt regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

16. Contact Information

If you have questions about these Terms or the Service, please contact us: