Refund Policy

1. Refund Eligibility

1.1 Time Frame

Refunds are eligible only for charges made within the past 30 days from the date of your refund request. Charges older than 30 days are not eligible for refunds unless required by applicable law or under exceptional circumstances at HyperInt's sole discretion.

1.2 Service Requirements

To be eligible for a refund, the following conditions must be met:

• The Service must have been properly installed or integrated according to our documentation and guidelines.
• You must have attempted reasonable troubleshooting steps, including contacting our support team for assistance.
• The issue must be a result of a defect, malfunction, or failure of the Service to perform as described in our official documentation.
• You must provide sufficient information and evidence to demonstrate the issue (screenshots, error messages, support ticket references, etc.).

1.3 Evaluation Process

Each refund request will be evaluated on a case-by-case basis. Our team will review your account history, support interactions, usage patterns, and the nature of the reported issue before making a determination. We reserve the right to request additional information or documentation to process your refund request.

2. Refund Processing

2.1 Approval and Timeline

Once your refund request is approved:

• For Shopify Users: Refunds are processed to your Shopify billing account within 5–10 business days. The refund will appear in your Shopify admin panel and be reflected in your next Shopify billing cycle.
• For Manual Integration Users: Refunds are processed via your original payment method (credit card, PayPal, bank transfer, etc.) within 5–10 business days. Depending on your financial institution, it may take an additional 3–5 business days for the refund to appear in your account.

2.2 Partial Refunds

In certain circumstances, we may issue partial refunds rather than full refunds. This may occur when:

• You have used premium features or services for a portion of the billing period.
• The issue affects only a limited aspect of the Service rather than its core functionality.
• You have received value from the Service for a portion of the subscription period.
• A pro-rated refund is more appropriate based on usage and circumstances.

2.3 Currency and Exchange Rates

Refunds will be issued in the same currency as the original payment. If currency conversion was involved in the original transaction, the refund amount may differ from the charged amount due to fluctuations in exchange rates. HyperInt is not responsible for any losses incurred due to currency exchange rate differences.

2.4 Processing Fees

Please note that payment processing fees charged by third-party payment processors (such as credit card processing fees) are generally non-refundable. You may receive a refund minus these processing fees, depending on the payment method used.

3. Refund Exclusions and Limitations

We cannot issue refunds in the following circumstances:

3.1 User Error

• Accidental subscription purchases or plan upgrades without reviewing the details.
• Failure to cancel a subscription before the renewal date.
• Misunderstanding of Service features, capabilities, or pricing.
• Incorrect installation or configuration due to not following our documentation.
• Accidental re-purchases or duplicate subscriptions.

3.2 Time Limitations

• Charges that occurred more than 30 days before the refund request date.
• Refund requests made after uninstalling the app without contacting support.
• Charges for subscription periods that have already concluded without prior notice of issues.

3.3 Feature Usage

• Extensive usage of premium features before requesting a refund.
• Downloading, exporting, or extracting significant amounts of data before requesting a refund.
• Using the Service to its full capacity (such as importing thousands of reviews) before claiming dissatisfaction.

3.4 Change of Mind

• Deciding you no longer need the Service after subscribing (without a defect or issue).
• Finding an alternative solution or competing product.
• Changes in your business model, priorities, or requirements.
• Dissatisfaction that is not related to Service functionality or performance.

3.5 Third-Party Issues

• Problems caused by third-party platforms, plugins, or integrations outside of HyperInt's control.
• Issues with your hosting provider, website infrastructure, or internet connectivity.
• Incompatibilities with other plugins or custom code on your website.
• Shopify platform downtime or policy changes.

3.6 Violation of Terms

• Accounts suspended or terminated due to violation of our Terms of Service.
• Fraudulent activity, abuse, or misuse of the Service.
• Chargebacks or payment disputes initiated without contacting us first.

3.7 Free Trials and Promotional Offers

• Refund requests for charges that occurred after a free trial period ended without cancellation.
• Promotional discount or coupon-related issues (promotional amounts are typically non-refundable).

4. How to Request a Refund

Required Information

To expedite your refund request, please provide:

• Your full name and account email address
• Website or store URL associated with your account
• Invoice ID, transaction ID, or order reference number
• Date of charge and amount charged
• Detailed description of the issue or reason for requesting a refund
• Steps you've already taken to resolve the issue
• Supporting documentation (screenshots, error logs, support ticket numbers)

5. Chargebacks and Disputes

We strongly encourage you to contact us directly before initiating a chargeback with your bank or payment provider.

• Chargebacks should be a last resort. In most cases, we can resolve billing issues or provide refunds more quickly through direct communication.
• If you initiate a chargeback without contacting us first, your account may be suspended immediately, and you will lose access to the Service.
• Chargeback fees (typically $15-$25) will be added to your account and you may be liable for these costs.
• If we successfully dispute a chargeback with evidence of valid charges and Service delivery, you will be responsible for the original charge plus any associated fees.
• Repeated chargebacks may result in permanent account termination and being barred from using HyperInt services in the future.

6. Subscription Management

To avoid unwanted charges and potential refund situations:

• Monitor Renewal Dates: Keep track of your subscription renewal date. We send reminder emails, but it's your responsibility to cancel before renewal if you no longer wish to continue.
• Cancel in Advance: If you want to avoid future charges, cancel your subscription before the renewal date. You will continue to have access until the end of your current billing period.
• Review Plan Changes: When upgrading or downgrading plans, carefully review the new pricing and features before confirming.
• Keep Contact Information Updated: Ensure your email address and payment information are current so you receive important notifications about your subscription.

7. Service Guarantees

7.1 Satisfaction Commitment

While we do not offer an unconditional money-back guarantee, we are committed to ensuring you receive value from our Service. If you experience issues, we will work with you to resolve them before considering a refund.

7.2 No Guarantee of Results

Word of Mouth is a tool to help you manage and display customer reviews. We do not guarantee specific business results, increased sales, improved conversion rates, or any particular outcome from using our Service. Refunds based on unmet business expectations are not covered under this policy.

7.3 Service Level Agreement (SLA)

We strive for 99.9% uptime for our Service. In the rare event of extended downtime or service interruptions, we may provide service credits or pro-rated refunds at our discretion. This does not apply to:

• Scheduled maintenance (with advance notice)
• Downtime caused by third-party services (Shopify, AWS, etc.)
• Issues with your own infrastructure or internet connectivity
• Force majeure events beyond our reasonable control

8. Regional and Legal Considerations

8.1 Consumer Protection Laws

Certain jurisdictions provide consumer protection laws that may grant you additional refund rights beyond this policy. If applicable law in your region provides more favorable refund terms, those terms will prevail. This policy does not limit your statutory rights.

8.2 European Union (EU) Right of Withdrawal

If you are located in the European Union, you may have a 14-day right of withdrawal under the EU Consumer Rights Directive. However, by using the Service immediately upon subscription, you acknowledge that you waive this right of withdrawal as permitted by EU law for digital services that have begun performance.

8.3 Australian Consumer Law

If you are located in Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services supplied again or refunded if the services fail to be of acceptable quality and the failure does not amount to a major failure.

9. Tax and Accounting

Refunds do not automatically entitle you to a tax credit or adjustment. You are responsible for working with your tax advisor or accountant to determine the proper tax treatment of any refunds received. HyperInt does not provide tax advice.

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. Material changes will be communicated via email or prominent notice within the Service. Your continued use of the Service after changes to this policy constitutes acceptance of the updated terms.

Refund requests will be evaluated under the version of the Refund Policy in effect at the time of the charge, unless more favorable terms exist in the current policy.

11. Contact Information

For refund requests, questions, or concerns about this Refund Policy, please contact us:

12. Governing Law and Disputes

This Refund Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from or relating to refunds or this policy shall be subject to the exclusive jurisdiction of the courts located in India.

Before initiating any legal action, you agree to first attempt to resolve the dispute through good-faith negotiations with HyperInt by contacting us directly.